FREQUENTLY ASKED QUESTIONS
Please read our FAQ before sending us a message.
If you have an martslu.com account, you can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at firstname.lastname@example.org and we’d be happy to provide you an update.
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at email@example.com we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.
We are currently not set up for exchanges. Please email us at firstname.lastname@example.org or call us to get a return started. Then a new order can be placed for another size or item.
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free.
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the goods you didn’t mean to order.
You may change your shipping address after you place an order by contacting customer service here. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.